Here at Ka-Blam we have an internal Message Center designed specifically to handle communication between us and our users.
“Why not just use email?” You’re probably wondering.
Email is fine for most things, but our Message Center allows us to organize and archive your communications with us AND to attach those communications to both your user profile AND to the orders you’ve placed. This way when we’re looking at any given order from our admin panel we can see all of your messages — your questions and concerns — ABOUT that order. This way we never miss any communication from you regarding your orders.
You can also use the Message Center to send us questions or messages not related to any specific order. We’ve got staff monitoring the Message Center throughout the day.
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