Technical Woes: Update — Doing Much Better Today, Thanks!
We’re doing much, much better than a couple of days ago. Much better. You never get rid of technical problems altogether, but for right now things are running pretty smoothly. We’re still a bit behind schedule, but we’ve put the most troublesome orders to bed. To the best of my knowledge we’ve wrapped Wondercon and are on to finishing up orders for next weekend’s MoCCA.
Mar 29, 2011
Seems we’ve been battling technical difficulties just about all year now. In the digital printing world technical difficulties are just another part of the process. You learn to deal with them and work around them as best as possible. But lately, they’ve just been really slamming us. Our paperback binder was crippled for a week or more recently (even down completely for a few days) while we scrambled to find a new relay circuit board. This caused paperback orders to run behind. I’m happy to report the new board has arrived, has been installed, and the binder is buzzing along like new now. And by this time tomorrow I’m anticipating being just about caught up on paperback orders. Presently though, we’re having a few major issues with each of our three presses — issues that have brought our production to a crawl. The service techs are working on them and — fingers crossed here — we should be in much better shape tomorrow than we are right now.
We are painfully aware that there are several conventions this weekend (including Wondercon) and that there of some of you still waiting on orders for those events. We did ship quite a few orders today and we are absolutely committed to getting all of them out in time for your events even if we have to expedite shipping at our expense to make that happen.
We apologize for the inconvenience and ask you to bear with us while we work this all out.